General Account questions
Q: Which email address should I use to setup the account for my loved one?
A: You can use your own email address as you will add the Care Recipient as a Patient. You can add multiple patients to your account. Each patient will trigger a separate subscription.
Q: Will someone be able to help me setup an account?
A: At CareCorner we want you to have a seamless experience and the setup process is very intuitive. We have developed a guide for setup. However, if you are stuck, send us an email at contact@carecorner.net.au and we can schedule a call to guide you through.
Q: Why can I not setup an account on my mobile app as the Accountholder?
A: You can setup the patient account either on a desktop or on a mobile device, however, we recommend setting up on a desktop as it will be easier and also better allows to copy and paste from various existing documents.
Q: How much does a CareCorner subscription cost?
A: CareCorner is available either as a monthly subscription for $40 or as an annual subscription at $400. Our plans can be found here.
Q: When will I have to pay?
You need to pay as part of the sign-up process. We will send you an email with the plans and you can select from there which plan you choose. IF you do not select a plan, we assume that you want to make use of the free trial period of an annual plan and we will sign you up on an annual subscription. Non payment will result in the Account cancellation.
Q: Can I claim the subscription fee from NDIS?
Yes, you may be able to claim your CareCorner subscription if it supports your NDIS goals, such as improving communication or daily living.
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Self-managed: Pay directly and claim from your budget.
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Plan-managed: Your plan manager can pay the invoice.
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NDIA-managed: Check with your Support Coordinator or NDIA first.
Most participants claim CareCorner under Improved Daily Living or Core Supports – Assistance with Daily Life.
We recommend checking with your Support Coordinator, Plan Manager, or LAC to confirm which budget category best applies to your situation.
Q: How can I cancel my subscription?
A: Simply send an email to contact@carecorner.net.au before your next payment cycle to avoid being charged.
A: Please follow the process in the Delete Account section.
Q: I have invited a contributor but they cannot see my Care Plan. Why is that?
A: Please note that the contributor email addresses are case sensitive. Ensure that the email address is entered in the exact way to guarantee a link to the Care Plan.
Q: How many support workers or nurses can I add to the Care Team?
A: We understand that Care Teams can sometimes be quite large depending on the individual's needs. We are not going to restrict the amount of contributors you can add to the team. Anyone that needs to be involved can be added and access the platform via the mobile app or on a desktop. We encourage the involvement of your whole team to keep everyone on the same page.
Q: Can I sign up multiple patients for my Nursing Agency?
A: Please get in touch with us to discuss an Enterprise Arrangement.
Q: I have created an account on the mobile App but cannot see anything. What is wrong?
A: The mobile app only shows the Care Plan when the Contributor account is connected to a Care Team. The Account holder can add contributors to their Care Teams. Once that is done, you can see the Care Plans for all your patients on the mobile app.
Q: I have been invited as a contributor and sign up, but I cannot access the Account.
A: There could be multiple reasons for this. The email address is case-sensitive. Check with the Account holder that you your email address has been entered correctly. Once that is confirmed, make sure that you have verified your account after sign up. (You will have received an email with a verification code after sign up.
Q: How can I delete data when I have accidentally entered it twice or incorrectly?
A: At this stage you cannot delete data and this is something that we are currently investigating. However, if you have made a duplicate or incorrect entry, just put up a progress note to the team and let them know about the incorrect entry.
Q: What does P/U and B/O stand for in the toileting section?
A: P/U stands for "passed urine" and B/O stands for "bowels open".
Q: Why can I not untick medications in the regular medications?
A: Once a medication has been given and this has been saved on the mobile App, it can't be unsaved on the mobile app. This is to protect that contributor that has completed the medication administration and avoid accidential overdoses.
Q: What do I do when the mobile app continues to show an error?
A: This might happen because you have not logged on in a while. We suggest that you shut down the application, restart it, login again and try again.